{"id":387,"date":"2023-07-22T23:01:21","date_gmt":"2023-07-23T02:01:21","guid":{"rendered":"http:\/\/globetrans.com.br\/site\/?page_id=387"},"modified":"2023-10-27T15:40:40","modified_gmt":"2023-10-27T18:40:40","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/globetrans.com.br\/site\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<p><div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-o3nd3-33ffa1539cd39755cb2eedf66173a21e av-control-hidden avia-slideshow-featured av_slideshow_full avia-fade-slider av-default-height-applied   avia-slideshow-1'  data-size='featured'  data-lightbox_size='large'  data-animation='fade'  data-conditional_play=''  data-ids='450'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=''  data-extra_class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-hidden'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-default-height='28.6666666667'  data-stretch=''  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-img_scrset=''  data-av-desktop-hide=''  data-av-medium-hide=''  data-av-small-hide=''  data-av-mini-hide=''  data-id=''  data-custom_class=''  data-template_class=''  data-av_uid='av-o3nd3'  data-sc_version='1.0'  data-heading_tag=''  data-heading_class=''   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.6666666667%;'><li  class='avia-slideshow-slide av-o3nd3-33ffa1539cd39755cb2eedf66173a21e__0  av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" class=\"wp-image-450 avia-img-lazy-loading-not-450\"  src=\"https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/smiling-executive-using-headset-1500x430.jpg\" width=\"1500\" height=\"430\" title='Pretty operator' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><br \/>\n<div id='av_section_1'  class='avia-section av-285o7-b87ea175838d7960105a449f8134f637 main_color avia-section-large avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_contact  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-387'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-26iev-e35d6a8699d57f3bdde18fcc9cf65f15\">\n#top .av-special-heading.av-26iev-e35d6a8699d57f3bdde18fcc9cf65f15{\npadding-bottom:0px;\n}\nbody .av-special-heading.av-26iev-e35d6a8699d57f3bdde18fcc9cf65f15 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-26iev-e35d6a8699d57f3bdde18fcc9cf65f15 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-26iev-e35d6a8699d57f3bdde18fcc9cf65f15 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Ouvidoria<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l4123-d21a859567fee1137ef14799a6306ef2\">\n#top .hr.av-l4123-d21a859567fee1137ef14799a6306ef2{\nmargin-top:5px;\nmargin-bottom:75px;\n}\n.hr.av-l4123-d21a859567fee1137ef14799a6306ef2 .hr-inner{\nwidth:50px;\nborder-color:#efbb20;\n}\n<\/style>\n<div  class='hr av-l4123-d21a859567fee1137ef14799a6306ef2 hr-custom  avia-builder-el-3  el_after_av_heading  el_before_av_textblock  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-c3f3n-939608898a7667e3e59985ef7b390c77\">\n#top .av_textblock_section.av-c3f3n-939608898a7667e3e59985ef7b390c77 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-c3f3n-939608898a7667e3e59985ef7b390c77'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p align=\"justify\"><span style=\"font-weight: 400;\">Este canal \u00e9 exclusivo para receber e tratar reclama\u00e7\u00f5es, sugest\u00f5es e elogios. A Ouvidoria \u00e9 a \u00faltima inst\u00e2ncia e tem o papel de intermediar uma manifesta\u00e7\u00e3o atendida de maneira insatisfat\u00f3ria, nos canais de atendimento da GLOBETRANS LOGISTICS.<\/span><\/p>\n<p align=\"justify\">\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-387'><div class='entry-content-wrapper clearfix'><br \/>\n<form action=\"https:\/\/globetrans.com.br\/site\/ouvidoria\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-5  el_after_av_section  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>AVALIA\u00c7\u00c3O DO NOSSO ATENDIMENTO<\/h3><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">O que deseja registrar ? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_1_1\" class=\"select is_empty\" id=\"avia_1_1\"><option  value ='Elogio'>Elogio<\/option><option  value ='Sugest\u00e3o'>Sugest\u00e3o<\/option><option  value ='Reclama\u00e7\u00e3o'>Reclama\u00e7\u00e3o<\/option><option  value ='Den\u00fancia'>Den\u00fancia<\/option><option  value ='Solicita\u00e7\u00e3o'>Solicita\u00e7\u00e3o<\/option><option  value ='Outros'>Outros<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">Quem \u00e9 voc\u00ea?<\/label><select  name=\"avia_2_1\" class=\"select \" id=\"avia_2_1\"><option  value ='Cliente'>Cliente<\/option><option  value ='Funcion\u00e1rio'>Funcion\u00e1rio<\/option><option  value ='Outro'>Outro<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Identifica\u00e7\u00e3o<\/label><select  name=\"avia_3_1\" class=\"select \" id=\"avia_3_1\"><option  value ='Aberta'>Aberta<\/option><option  value ='An\u00f4nima'>An\u00f4nima<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Name<\/label> <input name=\"avia_4_1\" class=\"text_input \" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_5_1'><label for=\"avia_5_1\">Telefone<\/label> <input name=\"avia_5_1\" class=\"text_input \" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_6_1'><label for=\"avia_6_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_6_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_6_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_7_1'><label for=\"avia_7_1\" class=\"textare_label hidden textare_label_avia_7_1\">Mensagem <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_7_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_7_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_8_1\" class=\"hidden \" id=\"avia_8_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Submit\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><br \/>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dfht7-47fdb8190ca01729c9091785f1f3ede5\">\n.avia-section.av-dfht7-47fdb8190ca01729c9091785f1f3ede5{\nbackground-color:#fcfcfc;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-dfht7-47fdb8190ca01729c9091785f1f3ede5 main_color avia-section-large avia-no-shadow avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-387'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-birtb-f479c02bc8bd1fef60b834907a7b0cbe\">\n.flex_column.av-birtb-f479c02bc8bd1fef60b834907a7b0cbe{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-birtb-f479c02bc8bd1fef60b834907a7b0cbe av_one_full first flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13l0v-2c9907b5b464ab5f38f093a0d6af9d29\">\n.avia-image-container.av-13l0v-2c9907b5b464ab5f38f093a0d6af9d29 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-13l0v-2c9907b5b464ab5f38f093a0d6af9d29 av-styling-no-styling avia-align-center'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-498 avia-img-lazy-loading-not-498 avia_image' src=\"https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-scaled.jpg\" alt='' title='Airplane in the track front view ,generative AI'  height=\"1707\" width=\"2560\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-scaled.jpg 2560w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-300x200.jpg 300w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-1030x687.jpg 1030w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-768x512.jpg 768w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-1536x1024.jpg 1536w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-2048x1365.jpg 2048w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-1500x1000.jpg 1500w, https:\/\/globetrans.com.br\/site\/wp-content\/uploads\/2023\/07\/airplane-track-front-view-generative-ai-705x470.jpg 705w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11wlv-64b84d3e7d59f49be3f4eeae858479f5\">\n#top .av-special-heading.av-11wlv-64b84d3e7d59f49be3f4eeae858479f5{\npadding-bottom:0px;\n}\nbody .av-special-heading.av-11wlv-64b84d3e7d59f49be3f4eeae858479f5 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-11wlv-64b84d3e7d59f49be3f4eeae858479f5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-11wlv-64b84d3e7d59f49be3f4eeae858479f5 av-special-heading-h3 blockquote modern-quote modern-centered'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >PROGRAMA DE CONFORMIDADE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ua1b-85d1850ce9056a5cab1ec595c12fc5b4\">\n#top .hr.av-9ua1b-85d1850ce9056a5cab1ec595c12fc5b4{\nmargin-top:10px;\nmargin-bottom:10px;\n}\n.hr.av-9ua1b-85d1850ce9056a5cab1ec595c12fc5b4 .hr-inner{\nwidth:50px;\nborder-color:#efbb20;\n}\n<\/style>\n<div  class='hr av-9ua1b-85d1850ce9056a5cab1ec595c12fc5b4 hr-custom hr-left hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-96okr-ff8099675137025f30ff3497376c2210\">\n#top .av_textblock_section.av-96okr-ff8099675137025f30ff3497376c2210 .avia_textblock{\nfont-size:13px;\n}\n<\/style>\n<section  class='av_textblock_section av-96okr-ff8099675137025f30ff3497376c2210'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p align=\"justify\"<span style=\"font-weight: 400;\">Fa\u00e7a o download do nosso Programa clicando aqui (link para baixar arquivo em pdf)<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Visando o seguimento de transporte de remessas internacionais porta a porta, direcionando suas expectativas de mercado para o comercio eletr\u00f4nico internacional, com dedica\u00e7\u00e3o, comprometimento com os clientes e com os \u00f3rg\u00e3os de controle, a GLOBETRANS n\u00e3o poupar\u00e1 esfor\u00e7os para garantir que a qualidade dos servi\u00e7os prestados atinja cada vez mais os mais altos n\u00edveis de exig\u00eancia. Cooperando com o desenvolvimento da economia nacional, gerando novos empregos e aumentando a arrecada\u00e7\u00e3o seja ela no \u00e2mbito Federal, Estadual ou Municipal. Nosso comprometimento com a qualidade come\u00e7a na contrata\u00e7\u00e3o criteriosa dos funcion\u00e1rios at\u00e9 a etapa final de entrega das remessas aos seus destinat\u00e1rios. Vejamos a partir de agora o nosso ciclo de conformidade:<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Com o intuito de reduzir a rotatividade de funcion\u00e1rios, realizamos um processo rigoroso de sele\u00e7\u00e3o e contrata\u00e7\u00e3o de m\u00e3o de obra. Assim podemos valorizar os funcion\u00e1rios que vestem a camisa da empresa, garantindo que os processos log\u00edsticos sejam seguidos de acordo com a nossa filosofia.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Todos os funcion\u00e1rios ter\u00e3o seus antecedentes criminais checados, exig\u00eancias de cr\u00e9dito checadas para evitar condutas irregulares dentro da empresa. Evidente que alguns desvios podem ocorrer, mas trabalhamos diariamente para evit\u00e1-los.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Ap\u00f3s a contrata\u00e7\u00e3o, os funcion\u00e1rios passar\u00e3o por um processo de treinamento onde transmitimos a necessidade de cumprimento dos protocolos da empresa. Seja ela no atendimento ao cliente, na entrega, na coleta ou nos processos de exig\u00eancias dos \u00f3rg\u00e3os de controle das encomendas paradas.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Possu\u00edmos um software capaz de identificar arquivos com falhas nas informa\u00e7\u00f5es enviadas pelos nossos agentes no exterior das remessas a serem importadas como falta de um CPF ou CNPJ de alguma encomenda, CEP incompleto, detalhamento da mercadoria, antes mesmo de enviar as informa\u00e7\u00f5es para o sistema da RF. (Manifesto eletr\u00f4nico)<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Isso ir\u00e1 minimizar o tempo de libera\u00e7\u00e3o ou reten\u00e7\u00e3o, mas n\u00e3o garante que falhas aconte\u00e7am. Alguma remessa poder\u00e1 passar por todo esse processo e mesmo assim ficar parada por algum outro motivo. Nesse caso, nossa equipe de importa\u00e7\u00e3o entrar\u00e1 em contato com o nosso agente no exterior solicitando o que foi exigido pela RF. Todas as informa\u00e7\u00f5es ser\u00e3o inclu\u00eddas no setor \u201cRastreamento\u201d localizado no nosso s\u00edtio eletr\u00f4nico e em alguns casos, enviaremos e-mails para os clientes a fim de agilizar a captura das informa\u00e7\u00f5es necess\u00e1rias ou documentos exigidos.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Os resultados dessa consultoria ser\u00e3o enviados aos diretores da GLOBETRANS que por sua vez, tamb\u00e9m avaliar\u00e1 as respostas da Ouvidoria e da avalia\u00e7\u00e3o feita pelos clientes atrav\u00e9s dos formul\u00e1rios online de avalia\u00e7\u00e3o de servi\u00e7o e e-mails.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">De posse dessas informa\u00e7\u00f5es, o diretor da empresa ir\u00e1 realizar reuni\u00f5es com os chefes dos setores que tiveram desempenho desfavor\u00e1vel ou que precisem de mudan\u00e7as. Esses respons\u00e1veis setorizados far\u00e3o treinamentos e workshops com suas equipes mostrando a import\u00e2ncia do comprometimento com as normas e condutas da empresa. Corrigindo os processos err\u00f4neos e parabenizando o funcion\u00e1rio que obteve destaque positivo.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Deixaremos evidente em nossos treinamentos que o desvio de conduta ou das normas estabelecidas acarretar\u00e1 no desligamento do funcion\u00e1rio.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Esses treinamentos ser\u00e3o primordiais para garantir o programa estrat\u00e9gico nos processos, reduzindo ou at\u00e9 mesmo eliminando as falhas obtidas nos relat\u00f3rios de avalia\u00e7\u00e3o.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Ap\u00f3s o per\u00edodo estabelecido pela presid\u00eancia, novas avalia\u00e7\u00f5es ser\u00e3o realizadas e novos relat\u00f3rios ser\u00e3o emitidos.<\/span><\/p>\n<p align=\"justify\"<span style=\"font-weight: 400;\">Incansavelmente todos os resultados ser\u00e3o reavaliados. Novas reuni\u00f5es ser\u00e3o agendadas, consequentemente novos treinamentos e workshops ser\u00e3o ministrados para que assim possamos garantir o nosso ciclo de conformidade.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-387'><div class='entry-content-wrapper clearfix'><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/pages\/387"}],"collection":[{"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/comments?post=387"}],"version-history":[{"count":13,"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/pages\/387\/revisions"}],"predecessor-version":[{"id":501,"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/pages\/387\/revisions\/501"}],"wp:attachment":[{"href":"https:\/\/globetrans.com.br\/site\/wp-json\/wp\/v2\/media?parent=387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}